Contact Us
Welcome to ORNADOM
At ORNADOM, we are dedicated to creating a refined and reliable customer experience for every customer who discovers our artistic home decor collection.
Whether you need assistance with product information, order details, shipping updates, returns, damaged or incorrect items, or general questions about our decorative collections, our customer care team is here to provide professional support.
For inquiries regarding orders, products, delivery, returns, after-sales assistance, or business partnerships, please contact us through the official channel below.
1. Customer Support by Email
Email: service@ornadom.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number whenever possible.
For product-related questions, please provide:
• Product name
• Order number, if applicable
• A brief description of your question or concern
• Clear photos, when relevant
• A short video if the issue relates to product condition, assembly, materials, or other product details
Providing these details helps our team review your request more efficiently and provide a suitable solution.
2. Customer Support Hours
Customer Support Email:
service@ornadom.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional events, or periods with unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
• Order status and tracking information
• Shipping and delivery inquiries
• Product details and recommendations
• Product care and maintenance guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales requests
• Product specifications and material information
• Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us promptly and include clear photos of the product, packaging, and any affected parts.
4. Product Support
ORNADOM creates carefully selected decorative pieces inspired by Italian artistic expression, contemporary design, and natural forms.
Our collections include:
Sculptural Art — artistic decorative pieces inspired by sculptural forms, balance, and timeless aesthetics.
Abstract Forms — minimalist designs combining geometric structure, modern simplicity, and elegant spatial expression.
Organic Shapes — nature-inspired pieces featuring soft curves, natural textures, and harmonious silhouettes.
If you need assistance with a product, our customer care team can help with:
• Product dimensions
• Materials and finishes
• Design features and details
• Assembly or placement guidance
• Product care recommendations
• Included accessories
• Product variations
• General product questions
Because product details may vary between collections, please include the product name or order information when contacting us.
5. Business & Wholesale Inquiries
ORNADOM welcomes collaboration opportunities with retailers, distributors, interior designers, commercial buyers, and creative partners who share our appreciation for refined home aesthetics.
For wholesale, distribution, bulk purchasing, or partnership opportunities, please contact:
Email: service@ornadom.com
Please use one of the following email subjects:
Subject: Business Inquiry
Subject: Wholesale Inquiry
If possible, please include:
• Company name
• Market or region
• Expected order volume
• A brief description of your inquiry
6. Corporate Information
Brand:
ORNADOM
Website:
ornadom.com
Legal Entity:
Haikou Fuyibang Trading Co., Ltd.
Registered Address:
Shop No. 120, China Merchants Yonghua Mansion,
No. 141 Binhai Avenue, Haixiu Subdistrict Office,
Xiuying District, Haikou City,
Hainan Province, China
Unified Social Credit Code:
91460000MAEA209187
Customer Support Email:
service@ornadom.com
ORNADOM is operated by Haikou Fuyibang Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From discovering the perfect artistic piece for your space to receiving and enjoying your order, our team is committed to providing a smooth, thoughtful, and reliable shopping experience.
If you have any questions, please contact us at:
Email: service@ornadom.com
Thank you for choosing ORNADOM.
ORNADOM — Sculptural Elegance Inspired by Modern Living.