FAQ
Orders & Shipping
How do I place an order?
To place an order, select the ORNADOM decorative piece you would like to purchase, review the available product details, add the item to your cart, and complete the checkout process.
Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered processing, packaging, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be accommodated.
How do I track my order?
Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.
Please note that tracking updates may require additional processing time after a shipping label has been created. Update frequency may vary depending on the shipping carrier and destination.
When will my order arrive?
Delivery times may vary depending on destination, carrier operations, customs procedures, local delivery conditions, holidays, and other external factors.
Order processing times and estimated delivery periods are provided in our Shipping Policy.
All delivery timeframes are estimates and do not represent guaranteed delivery dates.
What should I do if my order arrives damaged, incorrect, or incomplete?
If your ORNADOM product arrives damaged, defective, incorrect, or incomplete, please contact our customer support team as soon as possible.
To help us review your request efficiently, please provide:
• Order number
• Clear photos of the product
• Photos of the packaging
• Photo of the shipping label, if available
• A short video if the issue relates to product condition, assembly, or other details
Our support team will carefully review the information provided and guide you through the appropriate next steps.
Product Support
What types of products does ORNADOM offer?
ORNADOM offers a curated collection of artistic home decor pieces inspired by Italian aesthetics, contemporary design, and the beauty of natural forms.
Our collections include:
Sculptural Art
Decorative pieces inspired by artistic structures, sculptural balance, and timeless visual expression.
Abstract Forms
Minimalist designs featuring refined geometry, modern simplicity, and elegant spatial harmony.
Organic Shapes
Nature-inspired pieces combining soft curves, organic silhouettes, and natural textures.
Available collections may evolve as new designs and artistic concepts are introduced.
Are ORNADOM products made with different materials and finishes?
Materials, textures, finishes, colors, and decorative details may vary depending on each individual collection and design.
Due to artistic processes and production characteristics, slight variations in:
• Shape
• Texture
• Color tone
• Surface finish
• Decorative details
may occur between individual pieces or production batches.
These natural variations are part of the character of each decorative piece and do not necessarily indicate a product defect.
Will the product look exactly like the photos?
We make every effort to display product colors, textures, proportions, and design details as accurately as possible.
However, the actual appearance may vary slightly due to:
• Screen settings
• Lighting conditions
• Photography environment
• Material characteristics
• Handmade or production variations
Please refer to the individual product page for specific product information before purchasing.
How should I care for ORNADOM decorative pieces?
To maintain the beauty and quality of your ORNADOM pieces:
• Handle products carefully and avoid strong impact
• Keep decorative pieces clean and dry
• Use a soft cloth for gentle cleaning
• Avoid harsh chemical cleaners
• Avoid excessive pressure on delicate details
• Follow product-specific care recommendations where provided
Are ORNADOM products suitable for outdoor use?
Unless specifically stated on an individual product page, ORNADOM decorative pieces are designed primarily for indoor spaces.
We recommend protecting products from unnecessary exposure to:
• Rain
• Excessive moisture
• Extreme temperatures
• Direct sunlight for extended periods
• Harsh chemicals
Any outdoor-use or special material claims apply only where specifically indicated for the individual product.
Are product dimensions exact?
Product dimensions displayed on our website are intended to provide a helpful reference.
Small variations may occur due to production methods, material characteristics, and measurement techniques.
Please review the individual product page for detailed specifications before purchasing.
Returns & Warranty
What is your return process?
Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.
Returns submitted without prior authorization or without following the provided instructions may not be accepted.
Does ORNADOM offer a warranty?
Eligible ORNADOM products may be covered by limited product support or warranty coverage for qualifying issues related to materials or workmanship during normal intended use.
The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.
What should I do if my product develops a problem?
If your ORNADOM product experiences an issue, please avoid forcing, modifying, or attempting repairs that may affect the product condition.
Please contact:
Email: service@ornadom.com
Please include:
• Order number
• Product name
• Description of the issue
• Clear photos where relevant
• A short video demonstrating the issue where possible
This information will help our support team review your request more efficiently.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.
Is my payment information secure?
Payments are processed through the payment methods and payment service providers displayed during checkout.
ORNADOM does not request customers to send complete payment card information through email or customer support messages.
For additional information, please review our Payment & Security Policy.
Product Information
Where can I find detailed product specifications?
Product-specific information is provided on each individual product page and may include:
• Product dimensions
• Materials and finishes
• Design details
• Product variations
• Care instructions
• Recommended placement
Because specifications vary between collections, please review the relevant product page before purchasing.
Can colors or textures look different in person?
Yes. Product colors, textures, and surface details may appear slightly different depending on:
• Screen settings
• Room lighting
• Photography conditions
• Material characteristics
• Production variations
We aim to represent every ORNADOM piece as accurately as reasonably possible.
Do decorative pieces have identical finishes and details?
Not necessarily.
Products featuring unique textures, artistic forms, natural-inspired details, or handcrafted-style characteristics may show slight differences between individual pieces.
These subtle variations are considered part of the artistic nature of ORNADOM products and do not necessarily indicate a defect.
Contact Us
If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product details, please contact us:
Email: service@ornadom.com
For order-related inquiries, please include your order number whenever possible.
For product support, including your product name and a brief description of your question will help us provide assistance more efficiently.
Brand:
ORNADOM
Website:
ornadom.com
Legal Entity:
Haikou Fuyibang Trading Co., Ltd.
Registered Address:
Shop No. 120, China Merchants Yonghua Mansion,
No. 141 Binhai Avenue, Haixiu Subdistrict Office,
Xiuying District, Haikou City,
Hainan Province, China
Unified Social Credit Code:
91460000MAEA209187
Customer Support Email:
service@ornadom.com
ORNADOM is operated by Haikou Fuyibang Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
ORNADOM — Sculptural Elegance Inspired by Modern Living.
Discover artistic home decor collections, refined designs, and timeless decorative pieces from ORNADOM.