Return & Refund Policy
At ORNADOM, we aim to provide customers with a clear, reliable, and thoughtful return experience.
This Return & Refund Policy applies to eligible purchases made through ornadom.com.
1. 30-Day Return Window
Customers may request a return within 30 days after confirmed delivery of an eligible order.
Before returning any product, please contact our customer support team:
Email: service@ornadom.com
Our team will review your request, confirm eligibility, and provide applicable return instructions and return address information.
Please do not send products back without contacting us first.
Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.
2. Return Eligibility
Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be:
• Unused or in like-new condition
• Free from customer-caused damage
• Unaltered
• Returned with all original components
• Returned with included accessories
• Returned with product inserts or instructions where included
• Returned with original protective packaging where reasonably possible
Proof of purchase, such as an order number or order confirmation, may be required.
Because ORNADOM products feature artistic structures, unique materials, decorative finishes, and carefully crafted details, returned products should be packaged carefully to prevent damage during transportation.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product does not automatically make it ineligible for return.
However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.
Returned products should not show signs of:
• Excessive use
• Misuse
• Customer-caused scratches, cracks, breakage, or other damage
• Unauthorized repair
• Modification
• Missing accessories or components
• Damage caused by improper cleaning, storage, handling, or use
For decorative products, return eligibility may depend on whether the item has been installed, displayed, modified, damaged, or used beyond reasonable inspection purposes, subject to applicable law and product-specific return conditions.
Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.
4. Non-Returnable Items
Where permitted by applicable law, certain products may not be eligible for preference-based returns, including:
• Customized or personalized products
• Gift cards
• Products clearly marked as final sale
• Products damaged through misuse or improper handling
• Products modified or repaired without authorization
• Products missing significant components because of customer handling
• Other products expressly identified as non-returnable before purchase
Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.
Nothing in this section limits statutory consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your ORNADOM order promptly after delivery.
This is particularly important for products containing:
• Delicate artistic structures
• Fragile decorative elements
• Special surface finishes
• Unique materials or handcrafted-style details
If your order arrives:
• Broken
• Damaged
• Defective
• Incorrect
• Missing accessories
• Missing components
• Incomplete
Please contact us as soon as reasonably possible.
To help us review the issue, please provide:
• Your order number
• Product name
• Clear photographs of the product
• Photographs of the inner protective packaging
• Photographs of the outer shipping package
• Photograph of the shipping label where available
• A short video where helpful
After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.
6. Basic Product Checks Before Return
For certain product-related concerns, our customer support team may first provide reasonable guidance to better understand the issue.
This may include:
• Confirming product condition
• Reviewing product placement or usage details
• Checking included components
• Reviewing product instructions or care information
We may request photographs or additional information to determine the nature of the concern.
7. Return Shipping Costs
For preference-based returns, including:
• Change of mind
• Incorrect product selection by the customer
• No longer wanting the product
• Product not matching personal preferences
• Other reasons not caused by an error on our part
Customers are generally responsible for return shipping costs where permitted by applicable law.
If ORNADOM confirms that a product was:
• Damaged during delivery
• Defective
• Incorrectly supplied
• Incomplete
We will provide appropriate return or resolution instructions.
Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.
8. Original Shipping Charges
Original shipping charges are generally non-refundable for preference-based returns unless:
• Otherwise expressly stated by ORNADOM
• The return results from an error on our part
• The product was defective, damaged, or incorrectly supplied
• Applicable law requires reimbursement
9. Return Address
Return addresses may vary depending on:
• Product type
• Fulfillment location
• Customer destination
• Warehouse location
• Logistics arrangements
• Nature of the return
Please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.
The correct return address will be provided after your return request has been reviewed and approved.
10. Return Packaging
ORNADOM products may include delicate artistic structures, unique finishes, decorative elements, and carefully designed materials.
Customers should package returned products carefully to reduce the risk of damage during return transportation.
Where reasonably possible, please include:
• The main product
• Included accessories
• Product inserts or instructions
• Original protective materials
• Original product packaging
• Other items originally included with the order
11. Missing Accessories or Components
Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.
Examples may include:
• Decorative components
• Product accessories
• Included materials
• Product manuals or inserts
• Protective packaging
Any deduction will be based on the circumstances of the return and applicable law.
12. Return Inspection
Once a returned product is received, we may inspect it to confirm:
• Product identity
• Return eligibility
• Product condition
• Reason for return
• Included accessories and components
Approval of a return request does not necessarily mean a refund has been approved before the returned product has been received and inspected.
13. Refunds
If a return is approved after inspection, the refund will generally be issued to the original payment method.
Once ORNADOM issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Processing times vary and are controlled by the relevant financial institution or payment provider.
14. Exchanges
Exchange availability depends on current product availability and inventory.
Because ORNADOM collections may include different:
• Designs
• Sizes
• Materials
• Finishes
• Product variations
The preferred replacement may not always be available.
Where direct exchanges are unavailable, the most efficient option may be:
Request a return for the eligible original product.
Complete the approved return process.
Place a new order for the preferred product.
15. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
Email: service@ornadom.com
We will make reasonable efforts to assist before fulfillment begins.
However, we cannot guarantee cancellation once the order has entered:
• Processing
• Packaging
• Fulfillment
• Shipping preparation
• Dispatch
16. Contact Us
If you have questions regarding a return, refund, exchange, damaged product, defective product, or cancellation, please contact us:
Brand:
ORNADOM
Website:
ornadom.com
Legal Entity:
Haikou Fuyibang Trading Co., Ltd.
Registered Address:
Shop No. 120, China Merchants Yonghua Mansion,
No. 141 Binhai Avenue, Haixiu Subdistrict Office,
Xiuying District, Haikou City,
Hainan Province, China
Unified Social Credit Code:
91460000MAEA209187
Customer Support Email:
service@ornadom.com
For order-related inquiries, please include your order number and the email address used at checkout.
For damaged or product-related issues, please include clear photographs where relevant.
Please do not send complete credit card information, security codes, or account passwords by email.
ORNADOM is owned and operated by Haikou Fuyibang Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
ORNADOM — Sculptural Elegance Inspired by Modern Living.