Product Support & Warranty
At ORNADOM, we are committed to providing carefully designed decorative pieces and a reliable support experience for every customer.
Each product is carefully selected and inspected before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.
90-Day Limited Warranty
Most ORNADOM products purchased through ornadom.com are covered by a 90-day limited warranty, beginning from the date your order is delivered.
This warranty applies to eligible manufacturing defects or product issues that occur during normal intended use.
Depending on the circumstances, we may provide:
• A replacement product
• A replacement component or accessory, where available
• Store credit
• A refund, where appropriate
The specific solution will depend on the nature of the issue, product availability, and the circumstances of the warranty claim.
What Is Covered
Manufacturing Defects
Defects in materials or workmanship that affect the normal structure, appearance, or intended functionality of the product.
Structural and Material Issues
Eligible issues involving:
• Product structure
• Material integrity
• Construction quality
• Decorative components affecting normal use
Such issues must occur during normal intended use and not result from misuse, accidental damage, or external factors.
Products Damaged on Arrival
Items that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance.
What Is Not Covered
The warranty does not cover damage or issues caused by:
• Accidental drops, impacts, cracks, or breakage
• Improper handling or storage
• Misuse or use outside the product's intended purpose
• Exposure to excessive moisture, water, heat, chemicals, or unsuitable environments
• Normal wear and tear
• Cosmetic changes caused by regular use
• Unauthorized repairs, modifications, or alterations
• Damage caused by improper cleaning or maintenance
• Loss or theft
• Damage occurring after the applicable warranty period
Because ORNADOM products are inspired by artistic forms, natural textures, and unique design concepts, minor variations in color, finish, texture, material details, or decorative elements are generally not considered defects when they do not affect the intended use or quality of the product.
Damaged or Defective Items
If your ORNADOM product arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.
To help us review your request efficiently, please provide:
• Your order number
• Your full name and email address
• A brief description of the issue
• Clear photos showing the problem
• A short video demonstrating the issue where possible
• Photos of the packaging if the item was damaged during shipping
Please keep the original product and packaging until our customer service team has reviewed your request.
How to Make a Warranty Claim
To submit a warranty claim, please contact our customer service team through the contact information listed on our website.
Please include:
• Order number
• Product name
• Description of the issue
• Supporting photos or videos
Our team will normally review your request and respond within 24–48 business hours.
Additional information may be requested if necessary to confirm the issue and determine the appropriate solution.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product.
If the original product is unavailable, we may offer:
• A comparable replacement product
• A replacement component where available
• Store credit
• Another appropriate solution
Replacement availability may vary depending on current inventory.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility is determined according to the nature of the issue and our applicable Return & Refund Policy.
When a refund is approved, it will normally be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Returns and Warranty Are Different
Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.
Our Limited Warranty applies to qualifying manufacturing defects and product-related issues.
Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photos of the package before opening it.
If the product inside is damaged, please contact our customer service team and provide photographs of:
• The outer packaging
• The shipping label
• The damaged product
• Any damaged internal packaging
This information helps us review your request more efficiently.
Product Care
To help maintain your ORNADOM decorative pieces in good condition:
• Follow all included product care instructions.
• Use the product only for its intended decorative purpose.
• Handle artistic structures and delicate surfaces carefully.
• Avoid unnecessary exposure to excessive moisture, heat, or harsh chemicals.
• Use suitable cleaning methods and materials.
• Avoid excessive pressure, impact, or rough handling.
• Store products properly when not in use.
Improper use, handling, or maintenance may affect warranty eligibility.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.
Contact Us
If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team.
Brand:
ORNADOM
Website:
ornadom.com
Legal Entity:
Haikou Fuyibang Trading Co., Ltd.
Registered Address:
Shop No. 120, China Merchants Yonghua Mansion,
No. 141 Binhai Avenue, Haixiu Subdistrict Office,
Xiuying District, Haikou City,
Hainan Province, China
Unified Social Credit Code:
91460000MAEA209187
Customer Support Email:
service@ornadom.com
We aim to respond to customer inquiries within 24–48 business hours.
ORNADOM — Sculptural Elegance Inspired by Modern Living.